How It Works
Patients call a local Louisiana number and Della answers. She identifies as AI. She remembers you. And she catches problems before they become emergencies.
Della is an AI health companion available to rural patients by voice and text. Patients call or text a local Louisiana number, and Della answers — on any phone — identifying as AI at the start of every conversation.
She remembers prior conversations — your family, your concerns, your care plans. When something's wrong, she routes it to your care team immediately. When you need social services, she connects you to 211 Louisiana and parish-level resources.
Hi, this is Della from Thrive Rural Health. I'm an AI health companion. How can I help you today?
My sugar been running high and I can't get to the pharmacy til next week
I remember you mentioned your blood sugar last time. I'm going to flag this for your care team right now so they can follow up. Do you need help arranging transportation to the pharmacy sooner?
Yes please, I don't have a ride
I'll connect you with Medicaid non-emergency medical transportation for your parish. They can get you a ride. I'm also letting your care team know about the high sugar readings.
Flags patients eligible for CCM, AWV, RPM/RTM, behavioral health, overdue screenings
Identifies chronically ill patients at elevated risk from social isolation
NEMT routing by Medicaid plan, pharmacies, behavioral health, public health, 211
Clinicians decide what gets acted on and billed — Della identifies, providers decide
Della generates intelligence that flows to a secure web dashboard built for rural providers, care coordinators, and community health workers.
The platform surfaces care gaps your patients already qualify for — services like Chronic Care Management, Annual Wellness Visits, and behavioral health follow-up that represent legitimate revenue for your facility. Della identifies the opportunities. Your clinicians decide what to act on.
Every patient interaction generates aggregated, de-identified intelligence about rural health engagement and care coordination gaps. Thrive delivers quarterly impact reports aligned with CMS benchmarks — giving LED and LDH the evidence they need to demonstrate RHCF outcomes. The platform itself becomes the evidence engine.
Quarterly
State of Rural Louisiana Health reports documenting program impact
Parish-Level
Granular data from pilot communities
CMS-Aligned
Reporting structured for federal benchmark compliance